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  1. The customer phones in asking for a quote after hearing about us through recommendation, leaflets, Yellow Pages, the sign on one of our vans or other.
  2. A NTR member returns the call and arranges a convenient time to visit.
  3. After visiting the customer and carefully going over everything, NTR sends the customer a typed quotation detailing the project and cost.
  4. The customer phones through or writes their acceptance to NTR, who acknowledges and makes a booking for a provisional date on our schedule board.
  5. When starting the project, the NTR supervisor introduces both himself and the decorator(s) and builder(s).


6. The NTR Supervisor then goes over final Quotations & Regulations. Once agreed with the customer, the decorator(s) / builder(s) is left alone to begin the project.

7. The decorator(s) / builders(s) carries out the project under the care of the supervisor and keeps in contact with the customer to make sure he/she is happy with the way things are progressing.

8. The end of the project is checked over by the supervisor and once satisfied, he/she makes sure the customer is happy with the job.

9. The job is then cleared and left clean and the contract is concluded with the customer’s final payment. 10. Soon after, a questionnaire is sent out from our office to make sure the customer is fully satisfied with all aspects of our service.